So what makes a great JOURNEY client?

You are enterprise scale but held back by competitive forces (like regulation or complexity). 

You’ve got global reach, complex teams, and big ambitions. But a part of your business, perhaps CX, ops, product or tech, is just not keeping up. Maybe it’s running on legacy infrastructure. Possibly you’re working in strong, competitive, complex, or heavily regulated spaces that make moving forward difficult. 

That’s where we come in.

When NZFP wanted to reach a new generation of investors, it didn’t start with marketing. It began with Lemmi, a digital-first wealth platform co-designed with JOURNEY. It now delivers a best-in-class experience that feels personal, seamless, and intuitive, even in a compliance-heavy category.

You’re not afraid to say “we don’t know.”

You’re not precious. You value momentum over ego. You know what good looks like when you see it, and you’re ready to be challenged to get there. You’re open to collaboration, critique, and iteration.

That’s good. We believe the best strategy is shaped through sharp thinking and shared experience, not by a five-year plan no one reads after week three.

That’s how we worked with Schneider Electric. Their quoting platform was feature-rich, but that meant that, over time, the user experience was dragging. Working together, we reimagined it from the ground up, relaunching FlexSelect, now a multi-award-winning product, faster, easier, and loved by the people who matter most to Schneider Electric. 

You move fast even when it’s messy.

You understand that innovation means shipping before it’s perfect. You know that learning comes from testing, not theorising. You’re less interested in having all the answers than in building something that works.

With MedAire360, that mindset meant going from idea to action. We helped reinvent an in-flight emergency medical system that can work offline at altitude. Aviation, medical, and digital teams were all in the same room. Strategy, design, delivery. It was all working, live, and is used by more than 200 airlines.

You care about customers. Not just conversions.

Whether it’s the person at the front line, the team buried in back-end workflows, or the client trying to get answers fast, customer experience matters to you.

And not just as a metric. As a principle.

That’s our why. JOURNEY exists to elevate the customer experience across digital and physical touchpoints, industries, and moments that matter.

You want a partner, not just a vendor.

We’re not here to “take the brief and run.” That’s not how we work. We’ll challenge you, bring ideas to the table, push when necessary, and collaborate every step of the way.

If you’re after a tick-the-box agency or a traditional consultancy, that’s not us. But if you want a strategic partner who’ll help you move faster, go deeper, and build better, you’re exactly who we want to work with.

So, are we the perfect fit?

You don’t have to tick every box. But we should talk if most of this resonates with you and you want clarity, momentum, and an elevated customer experience.