We took a human-centred design approach focused on simplicity and self-service. First up, we had chats with key staff and pharmacy stakeholders to understand their perspectives. Next, we sketched out wireframes optimised for easy use based on those insights. Then, we styled up a modern interface to showcase ProPharma’s brand to Kiwi users. Additionally, we ensured the new portal seamlessly tapped into their existing data. Finally, we optimised the solution for mobile so customers could manage orders on the fly.