MedAire — an International SOS company — provides aviation clients with fully integrated medical and security services.
To build an app that enhances and supports MedLink — an existing service offering 24/7 real-time access to emergency room doctors at any time of day, anywhere in the world. To improve communication between cabin crew in the air and medical experts on the ground during in-flight emergencies.
Our team of problem solvers started by building on the existing MedLink service - evolving it into an even greater life-saving tool, but for the digital age. MedLink calls could only be made from the cockpit, not from beside the ill passenger — this meant valuable time was being lost in the back and forth. Audio quality could also be poor, impacting the clarity of communication and accuracy of patient information relayed to medical teams on the ground. By using the in-flight WiFi we created the opportunity for cabin crew to be next to the passenger while speaking directly to the MedAire medical team at the push of a button via the InFlight app. A series of questions and a step-by-step checklist allow crew members to quickly yet accurately assess and capture the patient's symptoms, medical background and other key information — all helping to ensure the correct treatment is given and the best possible patient outcomes are achieved.
Improved accuracy, efficiency and quality of care for airline passengers in the event of a medical emergency. Feedback from cabin crew and the MedLink support teams on the ground has been universally positive, and we continue to partner with MedAire and the wider International SOS business to help evolve its life-saving products and services for a digital age.
Emergency calls everyday
People in the air at any once time