Our team of problem solvers started by building on the existing MedLink service - evolving it into an even greater life-saving tool, but for the digital age. MedLink calls could only be made from the cockpit, not from beside the ill passenger — this meant valuable time was being lost in the back and forth. Audio quality could also be poor, impacting the clarity of communication and accuracy of patient information relayed to medical teams on the ground. By using the in-flight WiFi we created the opportunity for cabin crew to be next to the passenger while speaking directly to the MedAire medical team at the push of a button via the InFlight app. A series of questions and a step-by-step checklist allow crew members to quickly yet accurately assess and capture the patient's symptoms, medical background and other key information — all helping to ensure the correct treatment is given and the best possible patient outcomes are achieved.