AI Strategy & Implementation

We’ve been solving problems for clients since 2001. Based in London and Auckland, we are a studio of multi-disciplinary designers, strategists and tech-enthusiasts balancing the precision of technology with the art of human connection. Whether crafting customer experiences, designing digital touchpoints, or implementing AI solutions, we believe in elevating the customer experience. We love what we do, and we do it well. We look after each other and have fun together. Our goal is to make Journey the place where you can do the best work of your career and enjoy yourself at the same time. We don't work like traditional agencies. No slow communication chains. You work directly with the people who make decisions. Our values aren't just wall art. Learn Why means we're curious before we're clever. Never Settle means we ask how to level things up. Be a Radiator means bringing the right energy at the right moment. Be Prepared means knowing your craft inside out. Getting naked (keeping your clothes on, but taking your pride off) means honest conversations, difficult feedback when needed, and no extra corporate layers.