Strategy & Design

Senior Product Designer

Your mission

As our Senior Product Designer, you will be responsible for creating elevated design experiences and the best possible user experience for our clients and their customers. You will need a deep understanding of user-centred design principles, a keen eye for aesthetics, and a passion for delivering exceptional user experiences. You will play a pivotal role in shaping the user experience and interface of our products and apps, ensuring they align with our business goals and exceed user expectations.

About Journey

Journey is a team of digital specialists based in Auckland and London. We love what we do, and we do it well. We look after each other and have fun together.

We create digital customer experiences through a blend of consulting, design, and development. Our focus is on digital products as well as mobile apps, and software for national and international clients. Our goal is to make Journey the place where you can do the best work of your career and enjoy yourself at the same time.

What’s the role about?
Tasks and Responsibilities‍

Your day-to-day activities will typically include:

  • Working across multiple projects, including managing timelines and taking responsibility for design approach, budget, and deadlines.

  • Leading and managing end-to-end Product/UX design process, from concept ideation to final execution for websites, products, and apps.

  • Client communication: Understanding business goals and objectives, gathering, analysing, and developing detailed technical and business requirements.

  • User advocacy: Ensuring a user-centred approach throughout the design process, delivering intuitive and delightful experiences.

  • Creating UX artifacts, such as customer journey maps, personas, user flows, wireframes, mock-ups, and working prototypes to inform design decisions.

  • Prototype testing and analysis: Creating, testing, and analysing prototypes for new product ideas.

  • Cross-functional collaboration: Working with Delivery Managers, Developers, Strategists, and other Designers to create intuitive, innovative digital solutions.

  • Ongoing user research: Conducting qualitative and quantitative research to gather user insights.

  • Iterative design improvements: Utilising customer feedback and analytics to drive design iterations.

  • Design ideation and implementation: Planning and implementing designs that reflect the brief and client objectives.

  • Presentation skills: Preparing and presenting user experience and visual concepts to internal teams and key stakeholders for feedback.

  • Best practices advocacy: Championing and implementing best practice recommendations to clients.

  • Developing design systems: Creating style guides and other design assets to maintain consistency across products and experiences.

  • Optimising existing designs: Improving user interface designs based on research and feedback.

  • Actionable insights: Distilling large research projects to derive actionable design recommendations and insights.

  • AI technologies interest: Demonstrating experience and keen interest in AI technologies, including platforms such as ChatGPT, Perplexity, or Claude, understanding their application in enhancing user experiences and driving innovation in digital design.

About you

You’ll need to:

  • Have a comprehensive, commercial portfolio that shows a high level of design thinking and a strong visual design background.

  • A Bachelor's degree in Design, Interaction Design, User Experience (UX), or related field.

  • Have excellent interpersonal and communication skills (written and oral) and stakeholder engagement skills.

  • Be open to receiving and implementing feedback and alteration requests.

  • Be confident presenting and selling-in ideas and solutions and running workshops.

  • Be detail-oriented, a critical thinker and a customer-centred problem-solver.

  • Proficiency in Figma, Figjam, Miro, and other design tools.

  • Competitive $$

  • A team that works hard, has fun and loves a challenge.

  • Be surrounded by some of the best digital minds in the business.

  • Dog-friendly office.

  • The chance to do some of the best work of your career…

  • …and drink great coffee!

Important notes

For this role you must have the legal right to live and work in New Zealand and be based in Auckland, New Zealand. We will not be recruiting from overseas for this role, and you will not be able to work from outside of Auckland or offshore.

A competency test and other assessments will form part of the interview process.

If you have any questions, please contact Sarah Ritchie, Head of People & Culture,

We’re invested in your health and happiness.

Caring and supportive team

We're not just a company, we're a tight-knit family that truly cares. We're all about the people here and we've got a culture that thrives on collaboration, innovation, and a decent dose of fun. Think social shindigs, fridge loaded with drinks, snacks at arm's length, and an office that feels like a second home. Oh, and did we mention we love playing the long game? Stick with us and we'll celebrate your commitment with our long-service recognition.

100% radiation

One of our Journey values is ‘be a radiator’, which is all about radiating positivity and joy and being solutions focused – and that’s a prerequisite for each new person who joins our team. That means that you’ll be working with 100% radiation all around you. You’ll see it and feel it and it will brighten your day!

Professional growth

We’re on a never-ending quest for knowledge and we’re bringing you along for the ride. From team training to individual learning opportunities, we’ve got your back. Plus, our Career Progression Framework is your personal roadmap to skill development and career advancement.

Health and wellbeing

We’re as serious about wellbeing as we are about work. How about a gym membership to keep you in tip-top shape? Or counselling services via our Employee Assistance Programme (EAP) to help keep the mental health checks in green? And let's not forget a super-sleek office that’s as comfortable as it is cool.

Profit sharing

We believe in sharing the success of the company. Our discretionary bonus structure ensures that when the company thrives, so do you.

Flexible working

We get it, life’s not a one-size-fits-all deal. All our team can work from home for two days each week. Plus we also offer flexible start and finish times so you can fit your work hours around school pick-ups, morning gym workouts or beating the rush hour traffic.