Senior Delivery Manager

Your mission

You’ll be a delivery expert, championing the solution and the process; keeping projects within estimates and agreed timelines while cultivating a happy team and elevating our client's experience.

About Journey

Journey is a team of digital specialists based in Auckland and London. We love what we do, and we do it well. We look after each other and have fun together.

We create digital customer experiences through a blend of consulting, design, and development. Our focus is on digital products as well as mobile apps, and software for national and international clients. Our goal is to make Journey the place where you can do the best work of your career and enjoy yourself at the same time.

What’s the role about?
Tasks and Responsibilities‍
  • Demonstrate proficiency in Agile and Waterfall project management: Have a robust understanding of both Scrum and Waterfall methodologies to effectively manage and deliver digital projects.

  • Engage with stakeholders: Collaborate directly with client service teams and clients to understand overarching business strategies and objectives.

  • Lead design and development of projects: Work closely with the broader Journey team to design, develop, and deliver mobile apps, web applications and custom websites.

  • Manage project scope and documentation: Scope small, medium and large projects and create detailed Statements of Work.

  • Craft detailed project plans: Develop comprehensive plans for project delivery, managing all aspects from inception to completion following Journey’s delivery process.

  • Oversee project execution: Be accountable for managing project timelines and budgets, ensuring projects are delivered efficiently and profitably.

  • Optimise delivery processes: Take charge of the delivery process, from sprint planning to managing scope creep, ensuring project requirements are met.

  • Enhance team communication: Write clear and concise User Stories with Acceptance Criteria, run daily Stand-Ups, weekly client WIP meetings, lead project demos and retrospectives to maintain project momentum as well as team and client alignment.

  • Lead workshops and meetings: Facilitate workshops and requirement-gathering meetings to ensure thorough understanding and stakeholder engagement.

  • Client delivery management: Lead and facilitate the presentation of deliverables to clients, ensuring high satisfaction and continuous engagement.

  • Financial oversight: Prepare and monitor project financial reports to track and enhance project profitability.

  • Risk and resource management: Proactively manage project risks, assumptions, and resources, maintaining optimal project flow and team productivity.

  • Cultivate a positive team culture: Motivate and foster a supportive and ambitious culture within the production team.

About you
  • Exceptional communicator: You possess excellent communication skills, adept at both conveying difficult messages and maintaining positive stakeholder relationships.

  • Detail-oriented and proactive: Your attention to detail is unmatched, and you thrive on solving challenges and delivering amazing results. You work proactively to understand technical aspects of the project.

  • Highly organised and motivated: Known for your organisational skills, you're capable of managing multiple projects in a dynamic, fast-paced environment.

  • Flexible and inspirational leader: You are a calm, positive 'radiator'. You adapt your leadership style to different team dynamics, inspiring positivity and productivity across your team.

  • Strategic project manager: You excel in managing delivery processes, clearly defining project objectives, and ensuring all milestones are met on schedule.

  • Customer-focused: You balance the needs of the clients with the demands of the project, ensuring all outputs are of the highest quality and align with client expectations.

  • Results-driven: With a keen eye for opportunity, you anticipate client needs, identify potential business opportunities, and deliver substantial value.

Essential skills and experience:
  • Seasoned digital project management: You will bring a minimum of 4+ years’ experience in a digital agency setting as a Senior Digital Producer, Senior Digital Project Manager, or Senior Delivery Manager. Expertise in both Scrum and Waterfall methodologies is essential to effectively manage the dynamic challenges of digital project delivery at Journey.

  • Technical proficiency and leadership: You should have a strong background in delivering comprehensive digital solutions, including content management systems, mobile apps, and web applications. Your role will involve leading cross-functional teams through the full lifecycle of digital development, from information architecture and prototyping to user testing and bug fixing.

  • Strategic insight and budget management: Maintain a robust understanding of digital best practices across usability, design, development and project management. Demonstrated ability to manage tight deadlines and strict budgets is crucial. You are adept at keeping projects on track and profitable, ensuring they not only meet but exceed client expectations and business objectives.

  • Competitive $$

  • A team that works hard, has fun and loves a challenge.

  • Be surrounded by some of the best digital minds in the business.

  • Dog-friendly office.

  • The chance to do some of the best work of your career…

  • …and drink great coffee!

Important notes

For this role you must have the legal right to live and work in New Zealand and be based in Auckland, New Zealand. We will not be recruiting from overseas for this role, and you will not be able to work from outside of Auckland or offshore.

A competency test and other assessments may form part of the interview process.

If you have any questions, please contact Sarah Ritchie, Head of People & Culture,

We’re invested in your health and happiness.

Caring and supportive team

We're not just a company, we're a tight-knit family that truly cares. We're all about the people here and we've got a culture that thrives on collaboration, innovation, and a decent dose of fun. Think social shindigs, fridge loaded with drinks, snacks at arm's length, and an office that feels like a second home. Oh, and did we mention we love playing the long game? Stick with us and we'll celebrate your commitment with our long-service recognition.

100% radiation

One of our Journey values is ‘be a radiator’, which is all about radiating positivity and joy and being solutions focused – and that’s a prerequisite for each new person who joins our team. That means that you’ll be working with 100% radiation all around you. You’ll see it and feel it and it will brighten your day!

Professional growth

We’re on a never-ending quest for knowledge and we’re bringing you along for the ride. From team training to individual learning opportunities, we’ve got your back. Plus, our Career Progression Framework is your personal roadmap to skill development and career advancement.

Health and wellbeing

We’re as serious about wellbeing as we are about work. How about a gym membership to keep you in tip-top shape? Or counselling services via our Employee Assistance Programme (EAP) to help keep the mental health checks in green? And let's not forget a super-sleek office that’s as comfortable as it is cool.

Profit sharing

We believe in sharing the success of the company. Our discretionary bonus structure ensures that when the company thrives, so do you.

Flexible working

We get it, life’s not a one-size-fits-all deal. All our team can work from home for two days each week. Plus we also offer flexible start and finish times so you can fit your work hours around school pick-ups, morning gym workouts or beating the rush hour traffic.