For this role you must have the legal right to live and work in New Zealand and be based in Auckland, New Zealand. We will not be recruiting from overseas for this role, and you will not be able to work from outside of Auckland or offshore.

KEY OBJECTIVES AND EXPECTATIONS

You will be responsible for driving client growth and retention, strengthening strategic partnerships, and leading innovation across your portfolio. Success in this role includes meeting agreed performance measures relating to revenue growth, client satisfaction, relationship stewardship, and the delivery of impactful digital solutions.

CORE RESPONSIBILITIES

Client leadership

• Own P&L responsibility for $2M+ client portfolio.

• Develop and execute strategic account plans aligned with client business objectives.

• Lead quarterly business reviews and annual strategic planning sessions.

• Serve as trusted advisor to C-level client stakeholders.

• Engage early in clients’ strategic thinking, helping shape direction before briefs are formed.

• Identify and articulate high-level digital opportunities that align with clients’ commercial and organisational goals.

• Understand each client’s industry context and challenges, and guide conversations that elevate Journey to the strategic table.

• Translate broad client problems into clear opportunity spaces to support ideation and solution design (without needing to craft the full strategy or solution yourself).

Business development

• Identify and pursue expansion opportunities within existing accounts.

• Collaborate with new business team to support pitches with case studies and insights.

• Build referral network within client organisations.

• Contribute to thought leadership and marketing initiatives.

• Drive share-of-wallet growth by uncovering meaningful opportunities within complex client environments.

• Confidently discuss value, pricing and commercial approaches, ensuring proposed work is understood and supported at senior levels within client organisations.

• Support clients in understanding why investment is needed now and how digital initiatives will advance their competitive position.

• Help position Journey as a strategic partner, not a downstream vendor, by engaging with senior stakeholders earlier in their planning cycles.

Team and delivery management

• Brief and guide cross-functional delivery teams (creative, technical, strategy).

• Ensure projects meet scope, timeline, budget, and quality standards.

• Implement efficient workflows and communication protocols.

• Manage resource allocation and capacity planning.

Innovation and strategy

• Stay current with digital trends, particularly AI and automation.

• Facilitate high-level strategic discussions that connect client business challenges with potential digital pathways.

• Champion Journey's innovation sessions with client applications.

• Lead client education on emerging technologies and methodologies.

  
  

REQUIRED EXPERIENCE AND SKILLS

Essential

• 7+ years in agency account management, with 3+ years at senior level.

• Proven track record managing $1M+ accounts in digital/technology sector.

• Experience with enterprise clients internationally.

• Strong commercial acumen with client P&L management experience.

• Excellence in stakeholder management and executive presence.

Technical and industry

• Deep understanding of the digital ecosystem (web, mobile, platforms, integrations).

• Familiarity with AI/automation trends and applications.

• Experience with Agile delivery methodologies.

• Knowledge of APAC market dynamics and business culture.

• Strong ability to discuss digital strategy at a high level, including identifying opportunities, shaping early thinking, and contextualising client challenges within the wider digital landscape.

Leadership and soft skills

• Exceptional communication and presentation abilities.

• Natural relationship builder with high emotional intelligence.

• Strategic thinking balanced with execution excellence.

• Comfortable with ambiguity and rapid change.

• Growth mindset with continuous learning approach.

• Confidence in leading commercial and strategic conversations with senior stakeholders, including articulating value and guiding investment decisions.

  
  

YOU WILL:

• Embrace our purpose-driven approach to business.

• Value transparency and direct communication.

• Thrive in a collaborative, high-performance environment.

• Bring energy and enthusiasm to client relationships.

• Be excited about the intersection of creativity and technology.

• Commit to excellence while maintaining work-life balance.

Office location: Hobsonville Point.

For these roles you must have the legal right to live and work in New Zealand and be based in Auckland, New Zealand. We will not be recruiting from overseas for this role, and you will not be able to work from outside of Auckland or offshore.

Please note that a video submission and other types of assessments will form part of the interview process.

Please be aware that we have a dog-friendly office, in case you have allergies.